phcah Privacy Policy

1.1 This Privacy Policy describes the practices of phcah ("the Platform", "we", "us", "our") regarding the personal data of Players and visitors who access phcah.cam and all associated services offered by phcah.

1.2 phcah operates as an online gaming platform serving the Philippines market. The Platform provides live casino games, slot machines, bingo, and other gaming products to registered adult players (21 years of age or older) located in the Philippines.

1.3 This Privacy Policy applies to all personal data collected through the phcah website, mobile browser experience, account registration process, payment transactions, customer support interactions, and promotional communications. It covers data collected both online and, where applicable, through identity and age verification processes that may involve offline documentation.

1.4 This Policy should be read together with the phcah Terms & Conditions, which are available at phcah.cam/terms-conditions. Capitalised terms used but not defined in this Policy have the meanings given to them in the Terms & Conditions.

2.1 For the purposes of applicable data protection legislation, phcah is the data controller in respect of personal data collected through the phcah platform. As data controller, phcah determines the purposes for which and the manner in which personal data is processed.

2.2 phcah is committed to complying with applicable Philippine data protection laws and regulations, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as administered by the National Privacy Commission of the Philippines.

2.3 phcah has designated an internal data privacy point of contact responsible for overseeing compliance with this Policy and applicable data protection obligations. Enquiries relating to data privacy may be directed to [email protected].

3.1 phcah collects personal data in several ways: directly from you when you register an account, make a transaction, or contact support; automatically through your use of the platform; and from third-party sources such as payment providers and identity verification services.

3.2 The categories of personal data phcah collects are set out in the table below:

3.3 phcah does not knowingly collect or process sensitive personal information (such as health data, religious beliefs, or political affiliations) except where strictly required for specific responsible gaming or regulatory compliance purposes and with explicit Player consent.

3.4 Where phcah requests personal data that is mandatory for regulatory or legal compliance purposes (such as KYC documentation), failure to provide that data may result in phcah being unable to process withdrawals or maintain the Player's Account.

4.1 phcah uses the personal data it collects for the following purposes:

• Account creation and management: To register your phcah Account, verify your identity and age, and maintain your account in good standing.
• Service delivery: To provide access to phcah's gaming products, process bets and game results, and deliver the platform experience.
• Payment processing: To process deposits via GCash, Maya, BDO, BPI, Metrobank, and other approved payment methods, and to process withdrawal requests to your nominated account.
• Identity and age verification: To confirm that all Players meet the minimum age requirement of 21 years and comply with Know Your Customer (KYC) obligations.
• Security and fraud prevention: To monitor account activity for signs of fraudulent behaviour, unauthorized access, money laundering, or other prohibited conduct; to protect the integrity of phcah's gaming environment.
• Regulatory compliance: To meet phcah's obligations under applicable Philippine law, including anti-money laundering (AML) requirements, gaming regulations, and data protection law.
• Responsible gaming: To monitor gaming patterns for indicators of problem gambling, to enforce deposit limits and self-exclusion requests, and to provide Player protection tools.
• Customer support: To respond to your enquiries, resolve complaints, and assist with account-related issues.
• Platform improvement: To analyse aggregated usage data to understand how phcah is used and to improve the platform experience. Such analysis uses anonymised or aggregated data wherever possible.
• Marketing communications: To send you information about phcah promotions, bonuses, and new features — but only where you have opted in to receive such communications and have not subsequently opted out.

4.2 phcah will not use your personal data for automated decision-making that produces significant legal effects without providing an opportunity for human review upon request, except where automated processes are required by applicable law or regulatory obligation.

5.1 phcah processes your personal data on the following legal bases under applicable Philippine data protection law:

• Contractual necessity: Processing that is necessary to perform our contract with you — providing the phcah gaming platform, processing your transactions, and managing your Account.
• Legal obligation: Processing required to comply with applicable law, including AML obligations, KYC requirements, tax reporting obligations, and responses to lawful regulatory requests.
• Legitimate interests: Processing undertaken for phcah's legitimate business interests where those interests are not overridden by your fundamental rights — including fraud prevention, platform security, and improving our services.
• Consent: Processing based on your freely given, specific, and informed consent — principally in relation to marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6.1 phcah does not sell, rent, or trade your personal data. We share personal data only in the circumstances described below, and only to the extent necessary for the relevant purpose.

6.2 Service providers and processors. phcah engages trusted third-party service providers who process personal data on our behalf under contractual data processing agreements. These include:

• Payment processors and e-wallet operators (GCash, Maya, BPI, BDO, Metrobank, and other approved payment providers) for the purpose of processing deposits and withdrawals.
• Identity and age verification service providers for the purpose of fulfilling KYC obligations.
• Licensed game providers (including but not limited to Evolution Gaming, PG Soft, JILI, and Pragmatic Play) to the extent necessary to provide game services to your Account.
• Customer support platform providers for the purpose of managing support tickets and communications.
• IT infrastructure, cloud hosting, and cybersecurity providers for platform operation and security purposes.

6.3 Regulatory authorities. phcah may be required to disclose personal data to regulatory bodies, law enforcement agencies, courts, or other competent authorities under applicable Philippine law, including in connection with AML investigations, gaming regulation compliance, or lawful court orders. phcah will not disclose more than is legally required in such circumstances.

6.4 Business transfers. In the event of a merger, acquisition, or sale of all or substantially all of phcah's assets, your personal data may be transferred as part of the transaction. In such circumstances, phcah will ensure that appropriate data protection obligations are maintained and will notify affected Players as required by applicable law.

6.5 All third parties with whom phcah shares personal data are required to treat that data confidentially and to process it only for the purposes for which it was shared, in accordance with applicable data protection law.

7.1 phcah uses cookies and similar tracking technologies on its platform to support platform functionality, enhance security, and where consent has been obtained, to understand how the platform is used.

7.2 The types of cookies used on phcah include:

• Essential cookies: Strictly necessary for the operation of the phcah platform, including session management, authentication, and security functions. These cookies cannot be disabled without affecting core platform functionality.
• Functional cookies: Used to remember your preferences and settings (such as language preferences and login state) to improve your experience on phcah.
• Analytics cookies: Used, with your consent, to collect aggregated information about how Players use phcah — which pages are visited, how long sessions last, and where errors occur — to help phcah improve the platform. Analytics data is processed in aggregated or anonymised form where possible.
• Marketing cookies: Used, with your consent, to present relevant phcah promotional content. phcah does not use cross-site marketing cookies that track your activity across other websites.

7.3 You may manage your cookie preferences through your browser settings or through the phcah cookie preference centre. Disabling non-essential cookies will not prevent you from using core phcah services but may affect some platform features.

8.1 phcah retains personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or for as long as required by applicable law — whichever is longer.

8.2 In particular:

• Account data and gaming records are retained for a minimum of five (5) years following account closure, in accordance with applicable Philippine AML and gaming regulatory requirements.
• KYC and identity verification documents are retained for the period required by applicable AML regulations, typically a minimum of five (5) years following the end of the customer relationship.
• Financial transaction records are retained for a minimum of five (5) years to meet tax reporting and AML compliance obligations.
• Customer support communications are retained for a period of three (3) years following closure of the relevant support interaction, unless a longer period is required in connection with a dispute or legal proceeding.
• Marketing preference records are retained for as long as a Player holds an active Account with phcah or until the Player withdraws consent, whichever is earlier.

8.3 Upon expiry of the applicable retention period, phcah will securely delete or anonymise your personal data. Where anonymisation is used, the resulting data can no longer be linked to any individual and is not subject to this Privacy Policy.

9.1 phcah implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and phcah's servers.
• Encryption of sensitive data (including financial details and identity documents) at rest in phcah's systems.
• Access controls limiting phcah personnel access to personal data on a strict need-to-know basis.
• Multi-factor authentication for internal phcah systems that hold personal data.
• Regular security assessments, penetration testing, and vulnerability management processes.
• Documented incident response procedures for managing potential data security breaches.

9.2 In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected Players, phcah will notify the relevant regulatory authority and affected Players in accordance with applicable data protection law.

9.3 While phcah takes reasonable steps to protect your personal data, no online platform can guarantee absolute security. Players are responsible for maintaining the security of their own Account credentials and for notifying phcah promptly at [email protected] if they suspect any unauthorized access to their Account.

10.1 Under the Philippine Data Privacy Act of 2012 and applicable implementing regulations, you have the following rights in respect of your personal data held by phcah:

10.2 To exercise any of the above rights, please contact phcah at [email protected] with a written description of your request. phcah will respond within the timeframe required by applicable law — typically within thirty (30) days of receipt.

10.3 phcah may request verification of your identity before processing a data rights request to ensure that your data is not disclosed to an unauthorised party.

10.4 If you believe phcah has not handled your personal data in accordance with applicable data protection law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

11.1 phcah is strictly an adult gaming platform. The minimum age for registration and use of phcah is 21 years, consistent with applicable Philippine gaming regulations. phcah does not knowingly collect personal data from any individual under the age of 21.

11.2 If phcah becomes aware that personal data has been collected from an individual who does not meet the minimum age requirement, the associated Account will be suspended immediately, any winnings generated during the period of underage play may be voided in accordance with phcah's Terms & Conditions, and the personal data of the underage individual will be deleted as soon as reasonably practicable.

11.3 If you have reason to believe that a minor has registered for or is using a phcah Account, please notify phcah immediately at [email protected].

12.1 The phcah platform integrates third-party services — including game providers, payment processors, and identity verification services — to deliver its full functionality. When you interact with these third-party services through phcah, those third parties may process personal data in accordance with their own privacy policies.

12.2 phcah is not responsible for the privacy practices of third-party service providers. Players are encouraged to review the privacy policies of payment providers (such as GCash and Maya) and game providers independently.

12.3 phcah selects third-party service providers carefully and requires all providers who process personal data on phcah's behalf to do so under contractual data processing agreements that impose obligations consistent with applicable data protection law.

13.1 phcah may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform features. The most current version of this Privacy Policy will always be available at phcah.cam/privacy-policy, with the effective date clearly indicated.

13.2 Where a proposed change to this Privacy Policy would materially affect how phcah processes your personal data, phcah will notify registered Players via their registered email address at least fourteen (14) days before the change takes effect. For changes required by law or regulation, shorter notice may be unavoidable.

13.3 Your continued use of the phcah platform following the effective date of any revision to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the revised Policy, you should discontinue use of phcah and may request account closure in accordance with the Terms & Conditions.

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or phcah's handling of your personal data, please contact us using the details below: